Questions.

Everything about ordering, measuring, delivery and care. If something is missing, write to us and we will answer it and add it here.

Ordering

How does the preorder work?

You build your Aptus 1.0 in the configurator, choosing fit, entry system, thickness and colour, then pay for it in full. That holds your production slot. Straight after, we send you a link to complete your 29 point body profile. Your suit is cut to those measurements and dispatched when it is finished.

What does the Aptus 1.0 cost?

€1,295, paid in full when you reserve. Midnight Navy is €1,344. Additions are charged on top and are listed with their prices in the configurator, so the figure at checkout is the whole figure.

Can I cancel or get a refund?

Until your measurements are submitted, yes. Write to us and we will refund you in full and return your allocation to the pool.

Once your measurements are in and pattern work has begun, no. Each suit is cut to one person from their own figures, so it cannot be resold or reallocated to anyone else. Bespoke goods made to a customer’s specification are excluded from the standard fourteen day withdrawal right for that reason.

If something is wrong with the suit when it arrives, that is a different matter entirely and is covered by the warranty.

If you are ordering from the EU or UK, your statutory cancellation rights are set out in our Terms. Custom-made goods are treated differently from stock items under those rules.

How many suits are made?

1,000 in total, worldwide, released in four quarterly allocations of 250. When unit 1,000 ships, the Aptus 1.0 line ends.

The current drop is closed. What now?

Join the list on the home page and we will write to you the moment the next allocation opens, before it is announced anywhere else.

Fit & measurements

How are my measurements taken?

With a tape measure, at home, guided one step at a time. After you order we send you a private link to a form that walks you through all twenty-nine points, with a diagram for each one.

You will need someone to help you. Several of the measurements cannot be taken accurately on yourself, and a suit cut from numbers taken alone will not fit. It takes about twenty minutes, and the form saves as you go so you can stop and come back.

Our fit team reads every set by hand and checks the figures against each other before anything is cut. There is nothing to measure at the point of ordering.

What is the 29 point profile?

Twenty-nine measurements taken across the whole body: head and neck, chest, waist and hip, the full arm from armscye to wrist, the full leg from thigh to ankle, and two torso loops taken over the shoulder and through the crotch.

The pattern is cut to those figures rather than to a size, which is what removes dead air space, underarm pulling and lower back bunching.

You will need someone to help you. Several of them cannot be taken accurately on yourself, so we ask for a second pair of hands rather than accept numbers we know will be wrong. It takes about twenty minutes, and the form saves as you go.

What if the fit is wrong?

Write to us. Because the suit is cut to your own profile a poor fit usually points to a measurement error, and we will work through it with you directly.

Chest zip or zipless?

Chest zip is the modern standard and gives the best balance of warmth and flexibility. Zipless is harder to get into but gives maximum watertightness and completely unrestricted paddling. Both are compared side by side in the configurator.

Delivery & customs

How long does it take?

Your suit is hand crafted in specialty workshops and delivered within your allocated slot. We confirm the timing for your quarter when your measurements are verified.

What does shipping cost?

European Union and United Kingdom. Nothing. Shipping is included and sent Delivered Duty Paid, so the checkout price is the final price.

Rest of the world. Shipping is invoiced separately once the suit is ready, so you pay the actual courier rate for your address rather than an estimate rolled into the price.

Will I pay import duty or customs?

European Union and United Kingdom. No. Orders ship Delivered Duty Paid, so all import taxes, duties and VAT are covered by us and the checkout price is the final price.

Rest of world, including Australia. Shipping is invoiced separately once the suit is ready. Local import duties, customs fees, taxes and VAT are your responsibility and are charged by your border authority on delivery.

Norway, Switzerland and Malta. Not covered by the duty paid programme. Shipping is invoiced separately once the suit is ready, and local charges are your responsibility.

Where do you ship from?

Direct from our workshop. Nothing is sold through retail channels.

The suit

What is it made of?

Japanese #40 and #39 closed cell nitrogen Yamamoto Limestone Neoprene. It absorbs less than 2% water weight, so the suit stays lighter in the wave and dries faster between sessions, and it holds its shape, warmth and elasticity across multiple seasons.

What is CORECELL?

Our advanced closed-cell thermal technology. It reduces heat loss by creating a lightweight, non-water-absorbing thermal barrier that keeps warm air and water close to the body.

Micro-Chamber Matrix. Proprietary internal chambers trap insulating air against the body, creating a highly efficient thermal barrier.

Zero Water Absorption. Closed-cell construction absorbs no water, keeping the suit lighter, faster-drying and less prone to retaining sand and dirt.

Maximum Thermal Efficiency. Engineered as an alternative to conventional fleece and graphene thermal linings, maintaining a warm insulating layer directly against the skin.

Warmth without the weight. Fitted to every Aptus 1.0 as standard, not as an upgrade.

How are the seams built?

GBS, glued and blindstitched, with triple-taped seams. That blocks cold water at every stitch line while keeping enough flexibility to avoid paddle restriction and seam tearing under heavy wipeouts.

Which thickness should I choose?

3/2 mm for temperate water, 4/3 mm as the year round choice in most of Europe, 5/4 mm for genuinely cold winter sessions. If you are between two, tell us where you surf and we will advise.

How should I look after it?

Rinse in fresh water after every session, dry in shade rather than direct sun, and store on a wide hanger folded at the waist rather than on a thin one. Care guidance comes with your suit.

Repairs & warranty

What warranty comes with the suit?

Twelve months from the date your suit is dispatched, covering manufacturing and material faults.

Separately from the warranty, we run a repair service for accidental damage. That one is not time limited in the same way, and it is described below.

My suit is damaged. What now?

Contact us first, before you do anything else. We will look at the damage and, where a repair is the right answer, arrange it through one of our partners near you.

Born Slippy covers the cost of the repair. You cover shipping to and from the repairer, and any customs or import charges that apply.

Our wetsuits are built to last, but fin cuts and seam splits happen. Repairing rather than replacing is cheaper for you and better for the ocean, which is the whole point of making one suit properly rather than several badly.

What counts as a repair, and what does not?

Covered. Accidental or product-related damage:

  • Fin cuts. Nicks or cuts caused by board fins.
  • Seam splits. Seams coming apart or damaged.
  • Small holes or neoprene damage. Localised damage that can be repaired rather than replaced.

Not covered. General wear and tear, normal ageing, misuse, or cosmetic deterioration. A suit that has simply been surfed hard for years is doing what it was built to do.

Catching a small problem early usually stops it becoming a large one, so tell us sooner rather than later.

Who actually does the repairs?

Specialists we have worked with and trust, chosen by where your suit is rather than where we are. Contact us first and we will point you at the right one.

Netherlands

Maui Watersport Repair

Schokkerweg 26, 2583 BH Den Haag

info@maui-repair.nl maui-repair.nl

Belgium

Bossi Kite & Wing Repair

Adolf Greinerstraat 12, 2660 Antwerpen

bossikiterepair@gmail.com bossikiterepair.be

France

Tearing Waves

11 rue de la Garenne, 40230 Tosse

hello@tearingwaves.com tearingwaves.com

United Kingdom

Bodyline Wetsuits

1 Bownder Marhaus, Newquay, TR7 1GP

info@bodylinewetsuits.co.uk bodylinewetsuits.co.uk

Ireland

Fastnet Wetsuit Repair

Gascanan, Schull, Co. Cork, P81 TX25

i.haseldine@skbi.ie wetsuitrepair.ie

Portugal

Neo Solutions

Av. Monsenhor Bastos 73, 2520-206 Peniche

neosolutions.px@gmail.com @neosolutions

Spain

Surf Doctor Canarias

Avenida de los Lajares 16, 35650 La Oliva, Fuerteventura

fix@surfdoctorcanarias.com surfdoctorcanarias.com

Italy

Ugly Fish

Via E. Mattei 3/A, 60021 Camerano (AN)

info@uglyfish.it uglyfish.it

Can I repair a small cut myself?

For a very minor cut or a short split seam, yes.

  1. Make sure the area is clean and completely dry.
  2. Apply a suitable neoprene glue to the damaged edges.
  3. Press the edges together and hold firmly.
  4. Leave it to cure for about 24 hours, or as the glue maker directs.

Anything larger than that, send it to a partner. A rushed repair on a long seam usually has to be redone properly afterwards, which costs more than doing it right the first time.

Why do you repair rather than replace?

Because a repaired suit lasts longer and one fewer suit gets made. We build one product, in a run of a thousand, and it would be strange to argue for fewer, better things and then replace one over a fin cut.

Repair it, look after it, keep using it.

Payment & data

How do I pay?

Through Stripe, at checkout. We never see or store your card details.

What happens to my body measurements?

They are used to cut your suit and to hold your record against your serial number, and nothing else. They are handled under EU GDPR and are never sold or shared for marketing. Full detail is in our Privacy Policy.

What is the serial number for?

Every suit carries a printed serial logged in our registry. It ties the suit to your record for service and history, and confirms which allocation it came from.

Build your Aptus 1.0